Take care of your customers' sentiments through

Customer Feedback Management System


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Happy Customer

Motivate your happy customers, build relations to retain them & share their happiness on social media/website through hAPP!!

Satisfied Customer

Take care of your customers' Reasons for not-shopping as well as the Products or Services they were looking for through hAPP!!

Dissatisfied Customer

Take immediate actions to solve your angry customers' problems on services/products avoiding them to be your detractors through hAPP!!

Our Features

Feedback Analysis Software

Feeback App for Tablet or Smartphone

  • Use as your Digital Visitors Booklet
  • Keep a track of your customer's contact details as well as their sentiments
  • Know about your NPS measurement
  • Let your staff enter followup date as well as remark against customer
Customer Sentiment Analysis

Intelligent Analytics & Schedulers

  • Get actionable insights through analytical dashboard
  • Get customer delightness measure
  • Know about overall brand/outlet wise performance & their respective reasons
  • Know about crucial parameter(Staff service, quality, products, food, etc) performances
  • Know in detail about your customer's sentiments performance
  • Know about your prospective customers and the products they were looking for
  • Know about the footfall analysis
  • Get performance report anytime of the day in PDF
  • Based on customer's delightness, automatic thank you/apology message can be sent
  • Set one time SMS/Email schedulers for Birthday, Anniversary, Offers, etc.
Customer Experience Management Software

Fully Customizable Themes

  • Use your own logo and theme
  • Customizable Questionnaire
  • Select smiley based, star based or descriptive questionnaire
Customer Feedback Management System

Build For Everyone

  • We know that every business has its own way of working. And thus we have considered all kind of businesses
  • We have built-in questionares, specific to your business
  • You can very easily add your own set of questions
  • You can also activate, deactivate or delete any question
  • Select from wide variety of question types- 5-stars rating type question, Smiley based question, Multiselect question, Descriptive question, etc.
Customer Feedback App on Tablet

Works Without Internet Too !!

  • You can collect your customer's feedbacks even without internet
  • Once the app comes in internet connectivity, these feedbacks will be analyzed automatically
  • You can also manually choose to submit these feedbacks offline
Centralised Customer Base

Centralized Customer Base

  • Get centralized list of customers with their contact details
  • Know about outlet wise customer base
  • Know about referral base
  • Know about repeated customer analysis
  • Easy to export to excel sheet
  • We provide integration with Email / SMS provider so as to send regular, offer, apology messages
Customer Feedback App on Smartphone

Realtime Notification

  • Get realtime alerts of feedback received
  • Take immediate actions on any negative comment or complaint
  • Know about your brand analysis on the go!
  • Know about your customer base wherever you are

24 x 7 Support


Like you, we care for our customer's too. We provide 24x7 support to our customer's.

You can very easily raise the support ticket from our system, and we will take care of your problem instantly. We guarantee to take care of your queries within 24 hrs.

Let's talk

Correspondence Office

KAVworks Technologies Pvt. Ltd.

203/1 , Swastik Disa Corporate Park, LBS Marg, Nityanand Nagar, Ghatkopar West, Mumbai, Maharashtra 400086

Phone

Office: +91 22 2500 4810

Office: +91 7506 643 384

E-Mail

contact@kavworks.com

Locate Us

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